Privacy Policy

Who We Are

Our website address is: https://www.upholstery-fabricsuk.co.uk
Telephone: 01925 861589

The Information We Collect

When do we collect your personal data?

We collect information from you in the following situations:

  • When you make an order.
  • When you contact us via email.
  • When you make an online purchase and check out as a guest (transaction-based data only).
  • When you create an account with us.
  • When you contact us with queries, complaints, or refund requests.
  • When you comment on or review our products and services.

What sort of personal data do we collect?

We may collect the following information:

  • Your name.
  • Billing and delivery address.
  • Email address and telephone number.
  • Order details and receipts.
  • Account details (if you register with us).
  • Information gathered using cookies in your web browser.

If you create an account, we will store your details to make future checkouts quicker.

We generally retain information only as long as needed for the purposes we collected it for, unless we are legally required to keep it. For example, order information is stored for 2 years for tax and accounting purposes.

How We Use Your Information

We use your information to:

  • Send you information about your order.
  • Process payments and prevent fraud.
  • Respond to your requests, including refunds and complaints.
  • Comply with legal obligations, such as calculating taxes.

Who Has Access to Your Data?

Members of our team may have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information (what was purchased, when, and where it should be delivered).
  • Customer information (your name, email address, billing and shipping details).

This access allows us to fulfil orders, process refunds, and provide customer support.

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment (such as purchase total and billing information).

You can read Stripe’s Privacy Policy here: https://stripe.com/gb/privacy

Cookies

Cookies are small text files stored on your device when you visit certain web pages.

  • Some cookies are essential for the operation of our website.
  • If you visit our login page, a temporary cookie will be set to check if your browser accepts cookies. This contains no personal data and is removed when you close your browser.
  • Our cookies do not store sensitive information such as your name, address, or payment details.

We also use Google Analytics to monitor website usage. Google Analytics does not store personal information such as your name, address, or payment details. You can find out more and learn how to opt out here: Google Analytics Opt-Out.

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